• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

1 Union Yoga no quibbles guarantee

At Union Yoga we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so we have a 'no quibbles guarantee'. If for any reason you are unhappy with your purchase you can return it to us in its original condition within 30 days and we will issue a full refund for the price you paid. You can always return items if they are defective. We are proud that our no quibbles guarantee policy gives you more than your statutory rights.  We ask you to use this policy fairly. There is one type of product which is not covered by this, and it’s not us being mean, it’s industry standard: DVDs or CDs which have been opened by you can only be returned at our discretion.

Please note that this guarantee does NOT apply to classes, memberships, workshops and teacher training.

2 Our contact details

Union Yoga is the trading name of Union Yoga Centre Limited, a company registered in Scotland (number 4221996). Our registered office is 25 Rodney STreet, Edinburgh EH7 4EL, Scotland, UK. You can telephone us on +44 (0)131 558 3334 or fax us on +44 (0)131 777 8107. Our office hours are Monday to Friday 09am - 5pm. If you have any compliments or complaints about our products or services email admin@unionyoga.co.uk. We try really hard to respond to all email to this address within one working day (but please be patient with us if it gets really busy and we take longer).

3 Privacy & security

This is so important it is covered in the Privacy & security section.

4 Terms & Conditions (T&Cs)

In order to comply with the European Union (EU) Directive on Distance Selling, you must agree to our T&Cs before your order can be processed. They govern any contract for sale that we jointly enter into and tell you the rights and obligations you have. As a consumer you may have other statutory rights granted by law which are not affected by these T&Cs. Our T&Cs are modelled on those recommended by the fair web trade organisation SafeBuy.

5 Purchasing from us

By placing your order you are offering to buy the goods and permitting us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for purposes other than those stated in our Privacy & security statement without asking your consent. You may request that your details are removed from our system by emailing or writing to us. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. Your payment will be taken prior to sending the goods ordered - usually within 24 to 48 hours of the goods being ordered. You do not own the goods until we have received payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted (for example if we accidentally sell at below our cost price).

6 Order confirmations

You will receive confirmation of your order by email. Please check that the details contained in this email are correct. If there are any mistakes, please let us know immediately. Your confirmation email is neither an invoice nor a formal acceptance of your order. Invoices are sent by post to your address or sent with the goods. If we are unable to fulfil part or all of your order (due to having sold out for example), or if there is an error in your order, we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund you by the same method you paid us.

7 VAT and Duty

Union Yoga is a registered charity with VAT exemption on classes, workshops and Teacher Training. As Union Yoga is not registered for VAT then no portion of products purchased can be reclaimed for VAT.

8 Damaged or defective goods

We aim to supply top quality goods (ie free from defects in materials and workmanship). You should inspect the goods when you receive them for defects and damage. Notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please retain all documents and packaging. You are entitled to reject the goods and receive a full refund, or have the faulty goods replaced free of charge. If you tell us about a problem after 07 days of delivery (or after a reasonable time of discovery) we are entitled to either replace the goods free of charge or give you a refund.

9 Non delivery

You can track most orders online using the tracking number sent to you by email when your order is shipped.  Log into your account and go to the My Orders section to retrieve your order details, including tracking information. Please inform us as soon as possible if your order has not been delivered.

Delivery times quoted are for guidance only and are not guaranteed (unless specifically described as such).

In the UK, parcels sent via courier usually take 1-3 working days from the date of despatch to arrive.  Please inform us within 21 days of placing your order if the goods have not been delivered.  Although we may still be able to trace your items after this time we will not consider claims for lost items after this period.  Parcels sent via Royal Mail usually take 2-5 working days from the date of despatch to arrive.  If your package has not turned up after this time, and you have not received a card, it is often worth checking with your local mail delivery office in case they are holding it for you (for example if it does not fit through your letterbox).

We are obliged to wait 15 working days (3 weeks) from the date of despatch before the postal service will acknowledge a missing item as lost.  If your parcel does get lost in the post, we will reship or refund after this time period.

10 Returning goods/cancelling your contract – retail customers

You have the right to cancel the contract and receive a refund or alternative item, provided that the goods are returned undamaged and complete, together with the relevant packaging in an unused condition. You must inform us in writing of your desire to cancel within 14 working days starting from the day after the goods are delivered to you. You must return the goods to us at your cost and we advise you to insure the goods adequately. If returned products are lost we will not be liable for them. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. Note: If you request us to arrange for a courier collection we are unable to specify the collection time (although it is usually in the afternoon) and someone needs to be present when the courier comes. If we arrange a courier collection for an agreed time and you are not there we reserve the right to pass on the costs incurred to you. If you wish to cancel, please email us or write to us at Union Yoga, 25 Rodney Street, Edinburgh EH7 4EL, Scotland, UK. We will refund the total amount of money paid by you for the goods, less any collection costs, within 30 days from the day on which we receive your notice of cancellation in writing (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number, order number, and the reason for the return. If you are exchanging goods, we will usually pay the postage for shipping a replacement item (check with us if you want to be certain).

We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or if one or more of the goods you ordered was listed at an incorrect price due to an error.  If we do cancel your contract we will notify you by e-mail and will re-credit your account as soon as possible.

11 Business customers

Wholesale/re-seller customers must contact us before returning goods. The Distance Selling Regulations do not apply to Business Customers – but our no quibble guarantee does. Goods cannot be returned after 30 days from delivery under any circumstances. If you are a business or if the goods are used wholly or in part for business purposes we will not be liable to you for any business loss including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of goods from us. Any other liability will be limited to the price paid for the goods. We do not exclude our liability for fraud or for death or personal injury. For us performance time is not of the essence. If you have a credit account with us payment is due in the number of days specified in the invoice. If payment is not received within 30 days of the date of our invoice we may charge interest for late payment calculated daily at 4% above Barclays Bank base rate both before and after judgement.

Events Terms & Conditions

These Training Course / Event Terms and Conditions ("Terms") apply to enrollment in any courses/events promoted by Union Yoga Events (the ‘agents’). "Customer" means the authorized purchasing individual or entity.

PLEASE READ THESE TERMS CAREFULLY. ANY ORDER FOR TRAINING COURSES OR ANY ACT BY CUSTOMER ACCEPTING THE BENEFITS OF THE TRAINING COURSES SHALL BE CONCLUSIVE EVIDENCE OF CUSTOMER'S ACCEPTANCE OF THESE TERMS.

1. Registration

All registration orders are subject to acceptance by Union Yoga Events (the ‘agents’). Union Yoga Events (the ‘agents’) will not be bound by any terms or conditions of Customer's registration order that are inconsistent with or in addition to these Terms.

2. Payment

Fees for courses shall be in accordance with the prices listed in the Course Catalog / Website and in effect on the date of order registration of the course. Union Yoga Events (the ‘agents’) reserves the right to adjust such fees at anytime without notice. Customer shall pay Union Yoga Events (the ‘agents’) in full for courses at least ten (10) days prior to course commencement.

If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.

Customers are advised to check their purchase upon receipt.

3. Cancellation

Please be absolutely sure that you can make the dates and wish to do the full course before confirming your booking. Customer may cancel course registration by notifying the ‘agent(s)’ in writing. Any refund will be based on the date the written cancellation request is received by the ‘agent(s)’. All deposits are Non Refundable under any circumstances. If the Customer cancels up to 6 weeks prior to the course start they will receive a 50% refund of balance payments. Cancellations within 6 weeks of course start are completely NON-REFUNDABLE. All monies are non transferable between courses.

In the event of the cancellation of an event by the ‘principle(s)’ (i.e. a cancellation due to circumstances beyond Union Yoga Events  control), Union Yoga Events will only refund the face value of the course. Union Yoga Events will use best endeavors to contact purchasers either by phone, email or in writing using the details provided at the time of ordering.

If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, Union Yoga Events will refund the face value of the tickets.

Union Yoga Events will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) Union Yoga Events will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue.

Union Yoga Events  will always refund the customer the face value of the tickets via cheque.

4. Work Product

In connection with the performance of a training course, The ‘Principle(s)’ (Teacher(s)) may deliver to Customer work product,

defined as works of authorship, training manuals, documentation, reports, drawings and similar works ("Work Product"). Customer acknowledges and agrees that The ‘Principle(s)’ (Teacher(s)), its licensors, or its contractors own all Work Product. All Work Product delivered to Customer pursuant to these Terms shall be and remain the property of The ‘Principle(s)’ (Teacher(s)). The ‘Principle(s)’

(Teacher(s)) grants to Customer a limited, nonexclusive, nontransferable license to use the Work Product for Customer's internal business purposes. Customer shall not reproduce, copy, display, distribute, modify or prepare derivative works of the Work Product. Any advertised course content is correct at the time of print, however the ‘principle(s)’ reserve the right to amend the content /

schedule without prior notice to suit the level of attendees on the course. Advertised course content should be taken as a general

guideline only.

5. Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, ‘PRINCIPLE(S)’ (THE TEACHER(S))' AGGREGATE LIABILITY TO CUSTOMER OR TO ANY THIRD PARTY FOR CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR A COURSE PROVIDED BY ‘PRINCIPLE(S)’ (THE TEACHER(S)) HEREUNDER, WHETHER FOR BREACH OF CONTRACT OR IN TORT, WILL BE LIMTED TO THE FEES PAID BY CUSTOMER FOR THE COURSE WHICH IS THE SUBJECT MATTER OF THE CLAIMS. IN NO EVENT WILL ‘PRINCIPLE(S)’ (THE TEACHER(S)) BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE IN CONNECTION WITH OR ARISING OUT OF THESE TERMS OR A COURSE PROVIDED BY ‘PRINCIPLE(S)’ (THE TEACHER(S)) HEREUNDER (INCLUDING LOSS OF BUSINESS, REVENUE, PROFITS,

USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT ARISES WHETHER FOR BREACH OF CONTRACT OR IN TORT, EVEN IF ‘PRINCIPLE(S)’ (THE TEACHER(S)) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF ANY EXCLUSIVE REMEDY PROVIDED FOR IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.

6. Agents for the Principle(s) - Exclusion of Liability Clause

In all events, both Union Yoga Events act as ‘agent(s)’ for the ‘principle(s)’. The ‘principle(s)’ is/are always the teacher(s) of the course. As such Union Yoga Events (the ‘agents’) are in no way responsible or liable for course content or presentation or the conduct of the ‘principle(s)’.

7. Severability, Waiver

If any provision of these Terms is held to be unenforceable, these Terms will remain in full force and effect with the provision omitted. No delay or omission to exercise any right or remedy accruing to Union Yoga Events (the ‘agents’) upon any breach or default of Customer shall impair that right or remedy, or be construed to be a waiver of any breach or default. A waiver by Union Yoga Events (the ‘agents’) of any breach or default under these Terms must be in writing and executed by an authorized officer of Union Yoga Events (the ‘agents’).

8. Personal Liability

Please note that admission to the event or individual session may be refused if the customer arrives more than 10 minutes late. If you are aware you are going to be late, please contact the venue reception in order that special arrangements can be made.

It is the responsibility of the customer to inform Union Yoga Events of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

Although great care is taken, the customer is entirely and solely responsible for their own safety, health and general well-being. Please advise the ‘principle(s)’ prior to the course beginning of any known injuries, ailments, disabilities, medication you are taking or anything else that may affect your ability to fully participate in the course. However, you are responsible for taking preventative

measures/action – i.e. be sensible – if it hurts, causes any pain or strain – do not do it.

The customer is entirely and solely responsible for their own belongings / valuables. Where available we recommend you use lockers.

9. Force Majeure

A party is not liable under these Terms for nonperformance caused by events or conditions beyond that party's control. This provision does not relieve Customer of its obligation to fulfill payment obligations.

10. Assignment/Subcontract

Neither party shall assign or otherwise transfer any of its rights or obligations under these Terms, except that Union Yoga Events (the ‘agents’) may assign its right to payment to an affiliated company. Union Yoga Events (the ‘agents’) may subcontract its obligations under these Terms.

11. Notices

All written notice required by these Terms must be delivered in person or by other means evidenced by a delivery receipt or acknowledgment and will be effective upon receipt.

12. Entire Agreement

These Terms constitute the parties' entire agreement relating to the subject matter. It supersedes all prior communications between the parties. No modification to these Terms will be binding, unless in writing and signed by an authorized representative of each party.

13. Dispute Resolution

Any dispute related to these Terms will be governed by Scottish Law. No choice of law rules of any jurisdiction will apply. I have read the above terms and conditions and agree to be fully bound by them. Entry to the event will not be permitted without these terms being signed and returned to Union Yoga Events (the ‘agents’) prior to the event.